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The player from Japan had made a deposit that had not yet been reflected on the casino site and was currently under review. Despite submitting a screenshot of the transfer and waiting for a response, he had not received any communication via email. The player from Japan had submitted a withdrawal request less than two weeks before contacting us.
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This is confirmed by the comments of the players who reported further events at the casino. It is possible to distinguish between genuine reviews and the machinations of competitors by requesting data such as login, withdrawal request number, etc. Therefore, we can conclude that complaints are genuine ジョイカジノ, but the casino does its best to solve each problem and alleviate doubts. For example, if a player has made a mistake due to not reading the rules, the casino will try to assist them anyway.
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